Legal Policies

Terms & Conditions

1. Introduction

Welcome to Kolumbus! These Terms and Conditions ("Terms") govern your use of the Kolumbus mobile application and website (collectively, the "Service") operated by Kolumbus ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Kolumbus is a comprehensive travel planning and booking platform that offers:

• Smart trip planning and itinerary creation
• Ticket booking for attractions, museums, and events etc.
• Local travel essentials (vehicle rentals, guides, photographers)
• Accommodation and dining reservations
• Pre-planned travel packages
• Community features for sharing travel experiences

3. User Accounts

To access certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Booking and Payment Terms

4.1 Bookings

When you make a booking through Kolumbus, you enter into a contract with the service provider (hotel, attraction, guide, etc.), not with Kolumbus. We act as an intermediary to facilitate bookings.

4.2 Payment

Payment processing is handled by secure third-party payment providers. You agree to pay all charges incurred under your account and provide valid payment information.

4.3 Cancellation and Refunds

Cancellation and refund policies vary by service provider. Please review the specific terms for each booking. Kolumbus may charge processing fees as disclosed at the time of booking.

5. User Content and Community Guidelines

Users may share itineraries, photos, and reviews through our community features. By posting content, you grant Kolumbus a non-exclusive license to use, modify, and display your content. You agree not to post content that is:

• Illegal, harmful, or offensive
• Infringes on intellectual property rights
• Contains personal information of others
• Is misleading or fraudulent
• Violates any applicable laws or regulations

6. Prohibited Uses

You may not use our Service to:

• Violate any laws or regulations
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use automated systems to access the Service
• Impersonate others or provide false information

7. Limitation of Liability

Kolumbus acts as an intermediary between users and service providers. We are not responsible for:

• The quality, safety, or legality of services booked through our platform
• Actions or omissions of third-party service providers
• Disputes between users and service providers
• Travel delays, cancellations, or changes beyond our control

8. Intellectual Property

The Kolumbus Service, including its content, features, and functionality, is owned by Kolumbus and is protected by international copyright, trademark, and other intellectual property laws.

9. Termination

We may terminate or suspend your account immediately if you breach these Terms. Upon termination, your right to use the Service ceases immediately.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or app notification. Continued use of the Service after changes constitutes acceptance of the new Terms.

Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number
• Payment information (processed securely by third parties)
• Profile information and preferences
• Travel itineraries and booking history
• Communication with customer support

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (model, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Location data (with your permission)
• Log information (IP address, browser type, pages visited)

1.3 Information from Third Parties

We may receive information from:

• Social media platforms (if you connect your account)
• Service providers and booking partners
• Analytics and advertising partners

2. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process bookings and payments
• Send confirmations, updates, and customer support
• Personalize your experience and recommendations
• Improve our Service through analytics
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and ensure security

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Hotels, attractions, guides, and other booking partners to fulfill your reservations
• Payment Processors: To process transactions securely
• Analytics Partners: To understand usage patterns and improve our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account deletion.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location Services: Control location data sharing through device settings

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Cookies Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website or use our mobile app. They help us provide you with a better experience by remembering your preferences and understanding how you use our Service.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for our Service to function properly and cannot be switched off. They include:

• Authentication cookies (keeping you logged in)
• Security cookies (protecting against fraud)
• Load balancing cookies (ensuring optimal performance)

2.2 Functional Cookies

These cookies enhance functionality and personalization:

• Language and region preferences
• User interface customizations
• Recently viewed content
• Search preferences

2.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with our Service:

• Google Analytics (anonymized data)
• Usage statistics and performance metrics
• A/B testing for feature improvements
• Error tracking and debugging

2.4 Marketing Cookies

With your consent, we use marketing cookies to:

• Show relevant advertisements
• Track advertising campaign effectiveness
• Provide personalized content recommendations
• Retargeting on social media platforms

3. Third-Party Cookies

Some cookies are set by third-party services we use:

• Google Analytics: Website usage analytics
• Facebook Pixel: Social media advertising
• Payment Providers: Secure payment processing
• Customer Support: Chat and help desk functionality

4. Mobile App Data Collection

Our mobile app may collect similar information through:

• Local storage and cached data
• Device identifiers and advertising IDs
• Push notification tokens
• App usage analytics

5. Managing Cookies and Preferences

5.1 Browser Settings

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Set preferences for future cookies
• Receive notifications when cookies are set

5.2 Mobile App Settings

In our mobile app, you can:

• Manage analytics and marketing preferences
• Control location data sharing
• Opt out of personalized advertisements
• Clear app cache and stored data

5.3 Opt-Out Links

You can opt out of certain tracking:

• Google Analytics:Google Analytics Opt-out
• Facebook Ads: Through your Facebook ad preferences
• Device Advertising ID: Through your device settings

6. Cookie Consent

When you first visit our website or use our app, we'll ask for your consent to use non-essential cookies. You can:

• Accept all cookies
• Accept only essential cookies
• Customize your preferences
• Change your preferences at any time

7. Updates to This Policy

We may update this Cookies Policy to reflect changes in our practices or applicable laws. We'll notify you of significant changes through our usual communication channels.